Refund Policy

Last updated: October 9, 2026

This Refund Policy describes the terms under which SetCloud LLC ("SetCloud," "we," "us," or "our") issues refunds for services purchased through setcloud.com. By using our services, you agree to the terms outlined below.

1. Usage-Based Charges (Metered Services) — Final Sale

All usage-based charges are final sale and non-refundable. Once resources are consumed, the associated costs cannot be reversed. This includes, but is not limited to:

• Cloud hosting costs (compute, storage, data transfer, database usage)
• AI processing charges (model invocations, token usage, fine-tuning jobs)
• Secrets storage and API request charges
• DNS query charges and hosted zone fees
• Any other metered resource consumption billed against your credit balance

Usage charges are deducted from your SetCloud credit balance as they are incurred. Because these charges reflect the cost of your usage plus our service margin, they cannot be refunded once consumed.

2. SetCloud Credits

SetCloud operates on a credit-based billing model. Credits are deposited into your account and consumed as you use services.

• Unused credits: You may request a full refund of your unused credit balance at any time.
• Processing fees: Refunds are processed via your original payment method through Stripe. Stripe's processing fees are non-recoverable and may be deducted from your refund amount.
• Auto-reload charges: If your account is configured for automatic credit reload, charges triggered by the auto-reload feature are treated as credit deposits and follow the same refund terms for unused credits.

3. Domain Registrations and Transfers

Completed domain registrations, renewals, and transfers are non-refundable. This does not exclude a refund for a failed, unfulfilled order. Premium orders remain processing until placement is confirmed; a failed order can be refunded to the original card or credit balance. This includes:

• New domain registrations
• Domain renewals
• Domain transfers (including transfer fees)
• Premium domain purchases

Domain registry fees are paid to the registrar (OpenProvider) and the relevant domain registry upon registration. Per ICANN policy, these fees are non-recoverable once the domain is registered. Please verify your domain name spelling and TLD selection carefully before completing your purchase.

4. WHOIS Privacy Protection

WHOIS privacy is included at no additional charge where the extension supports it. There is no separate privacy fee to refund.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your SetCloud dashboard and open a support ticket, or email support@setcloud.com with the subject line "Refund Request."
2. Include your account email address, a description of the charge you are requesting a refund for, and the reason for your request.
3. Our team will review your request and respond within two (2) business days.
4. If approved, the refund will be processed to your original payment method.

6. Refund Processing Timeline

Once a refund is approved, processing times vary by payment method:

• Credit or debit card: 5–10 business days for the refund to appear on your statement.
• Other payment methods: Refunds are returned to your original payment method; timing varies by payment provider.
• SetCloud credit balance: Instant. If you prefer a credit balance refund instead of a payment method refund, credits will be applied to your account immediately.

Card refunds are processed through Stripe; refunds of credit-paid domain orders return to the SetCloud credit balance. SetCloud does not control the time it takes for your bank or card issuer to post the refund to your account.

7. Cancellation Process

You may close your account at any time:

• Credit balance: Upon account closure, you may request a refund of any remaining unused credit balance.
• Domain services: Active domains remain registered until their expiration date. Cancelling your SetCloud account does not cancel or refund domain registrations.
• Data retention: After account closure, your account data is deleted within a reasonable period.

8. Chargebacks

We strongly encourage you to contact our support team before initiating a chargeback (dispute) with your bank or card issuer. We are committed to resolving billing issues quickly and fairly.

If a chargeback is filed:

• Your SetCloud account may be immediately suspended pending resolution of the dispute.
• Chargebacks incur processing fees from our payment processor that are passed through to the account holder if the dispute is resolved in our favor.
• Repeated or fraudulent chargebacks may result in permanent account termination.
• We will provide all relevant transaction documentation to the card issuer during the dispute process.

9. Contact Us

If you have questions about this Refund Policy or need assistance with a refund, please contact us:

• Email: support@setcloud.com
• Legal inquiries: legal@setcloud.com