Support

Dashboard tickets

Open a ticket from the dashboard’s Support tab, or from the CLI with setcloud support create. setcloud support list and setcloud support reply <id> <message> let you check status and reply without leaving your terminal — every reply, yours or ours, lands on the same ticket thread.

Replying by email

Every ticket notification is sent from a reply address unique to that ticket. Reply from your normal email client and your message is appended straight to the ticket thread — no need to open the dashboard just to answer a follow-up question.

Booking a consultation

Consultations are booked straight from the site — pick an open slot and submit. Bookings auto-confirm the moment you submit; there’s no separate approval step waiting on our side.

The contact form

For anything that isn’t tied to an existing account or ticket, the contact form on the site reaches us directly — no sign-in required.

Next

• CLI reference — the full setcloud support command set.
• Agents quickstart — a common reason clients reach out is debugging a first agent deploy.